 That they respond when they say they will differentiates Lester Aldridge... They're a very client focused firm - they pay a lot of attention to the relationship... They are a successful expanding outfit... They are friendly, outgoing, communicative-it’s easy to relate on a personal level….it’s a partnership and it feels like it
Andy May, British Gas Trading
Very customer focussed. Nothing is too much trouble, and as soon as we tell them about a problem they jump on it…They will resolve it face to face if necessary, get in their car and go out. They’re more like a normal business than a firm of solicitors... career type people, professional... you can rely on them.
Tony Bushell, Euler Trade Indemnity Collections Ltd
Thanks for the excellent and hard-nosed support last week! It was a pleasure working with you
Göran Nylén, Director, Kapsch for Martin Tiffin, PFI & Projects
Client Satisfaction Survey
The following quotes were obtained from our recent client satisfaction survey. The survey was conducted by an independent agency who interviewed a range of our clients over the telephone and in a face to face situation.
They are efficient and user-friendly and have a degree of expertise which is a good match for any... They are hardworking and focused, and they understand the commercial realities
Very customer focused. Nothing is too much trouble, and as soon as we tell them about a problem they jump on it.They will resolve it face to face if necessary, get in their car and go out. They're more like a normal business than a firm of solicitors... career type people, professional... you can rely on them.
Confidence that they can deliver, and sound advice that you don't have to question... They're a professional outfit with a fair amount of strength in depth.
Big enough to give us the confidence to use them, and they have a wide range of services, so we always feel we're in good hands... They've got a large team, and they've got the strength and expertise to work for any client... There's nothing they could do better.
We're very pleased. The service is excellent; we wouldn't look anywhere else. Overall, it's just a very, very professional service... Excellent people. Friendly, professional, an excellent service and are willing to help. We've never been let down by them... (LA) provide an excellent service within the required timeframes... You feel more than adequately looked after.
All of the people I'm dealing with have an understanding of what I'm talking about... They are very professional, friendly and helpful... We haven't come across anything they wouldn't be able to deal with... I've never known them to use jargon without explaining what it means. I've never come away not understanding what they mean... We couldn't have done it without them, or if we had we wouldn't have done it very well. What does LA do well? They solve all my problems for me
On the whole I've been impressed with their expertise and experience... There's no one type of person-they're splendidly varied
One of the better provincial legal firms with a modern perspective... The people tend to be younger and more dynamic than normal lawyers
Their people are efficient, smart and professional
I am absolutely happy. I have only ever had positive dealings with them... They are always clear and straightforward - you don't get tied up in legal jargon with them... The information leaflets they send out keep me alert to wider changes... I would always use them... Down to earth approach, they give me the information on how to proceed in a very easy way. I don't have to fight my way through their legal stuff
That they respond when they say they will differentiate Lester Aldridge... They're a very client focused firm - they pay a lot of attention to the relationship... They are a successful expanding outfit... They are friendly, outgoing, communicative-it's easy to relate on a personal level..it's a partnership and it feels like it
They are very approachable, down to earth, and easy to talk to and they're not at all arrogant.they are shockingly normal for solicitors... They are big and getting bigger-there's a lot of knowledge there
I favour them. I've pushed to use them because I've had good experience of them in the past, and we need an up-and-coming firm. They've proved me right
I wanted to try and keep all the activities connected with the transaction to as few as people as possible and Lester Aldridge gave me that opportunity. It's communication - one person co-ordinates all the activity and all the knowledge passes through one person. That was the main reason we used them - we conducted a beauty parade and we selected Lester Aldridge... They were on the ball in terms of identifying potential problems and suggesting ways to address them... I didn't have any problems with them at all.
I'm generally a happy customer and I rate them very highly... As a medium sized provincial firm, you get good customer attention and a level of advice you don't normally get outside Central London . There is general warmth with the people we have dealt with; they are approachable and easy going... It's a partnership... It's absolutely brilliant to be honest.
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