What if I wish to complain about services provided by an intervened firm?
Although we are an Intervention Agent appointed by the Solicitors Regulation Authority (SRA), our role doesn’t include dealing with complaints regarding the service provided by an intervened firm.
If you have complaints regarding an intervened firm you should contact the Legal Ombudsman direct using the following details:
PO Box 6806
By email: email@example.com
By telephone: 0300 555 0333
You should also be aware that there are time restrictions regarding making complaints to the Legal Ombudsman, so act as soon as possible. You can find further helpful information on the Legal Ombudsman’s website.
Latest News & Blogs
We have been supporting providers to prepare corrections of fact for many years and CQC’s latest approach suggests a positive shift in the direction of providers and a willingness to significantly amend draft reports if sufficient supporting evidence is provided.