No company wants one of its employees to be unhappy. If you have a member of staff with a grievance (a concern, problem or complaint) you’ll want to solve this as quickly as possible. Disputes like this can be very stressful, not just for those involved but for the whole workplace too, we can offer you the smooth and efficient conclusion that everyone wants.
If you are facing an employee grievance there are some basic best practice guidelines you can keep to:
- Follow ACAS code – the set of guidelines approved by the Government
- Potential uplift of up to 25% for failure to comply with ACAS Code of Practice
- Try to resolve any issues informally
- The grievance should be raised in writing
- The business should hold a meeting and investigate the complaint – employee should be given an opportunity to explain grievance and resolution
- The business should communicate its decision promptly in writing, including details of any action it intends to take to resolve the grievance
- The employee can bring a companion
- The employee has a right of appeal
- Train managers and encourage them to resolve issues quickly and informally before they reaching the formal grievance stage
- Keep written records
- Communicate decisions effectively and promptly, setting out reasons
There are lots of ways in which we can help you should you be faced with an employee with a grievance. We have the experience and knowledge to guide you through these difficult times, help you put together documents and letters, and offer you the relevant legal advice should you need it.