Lester Aldridge is pleased to confirm the successful settlement of a clinical negligence claim on behalf of a client who suffered avoidable injury due to negligent private medical treatment.

Our client engaged the Defendant for private care in 2013. Over the following five years, her treatment failed to progress and outcomes were not as expected. As a result, our client endured years of unnecessary private treatment, pain, and sufferi

A lack of detailed medical records retained by the Defendant complicated this case. Despite repeated requests and a court application for the Defendant to supply the records, no substantive documentation was received.

We had to proceed without key medical records and as a result of this, had to agree with the Defendant additional time before the issue of formal court proceedings so that we properly investigate her case. The case was subsequently built on the basis of records from other institutions, alongside independent expert evidence.

Allegations of negligence were put to the Defendant including a failure to adequately plan and monitor her treatment, failure to complete her treatment in a timeous manner, and a failure to keep proper records.

In their letter of response, the Defendant admitted failings – known legally as breach of the duty of care – but they did not admit that those failings had caused any damage or had contributed to the poor treatment outcomes. This is known as a denial of causation.

Our client’s claim could not be settled until she had completed a course of restorative treatment to correct the Defendant’s mistakes. We supported her through this process and are pleased to confirm that she is now satisfied with the outcome, despite the Defendant alleging this would not be possible.

During this period, the Defendant’s own insurers raised concerns as to whether they would continue to indemnify the claim and, therefore, settle any case against them. Despite this setback, Lester Aldridge stood firm, resolving the indemnity issue and securing a five-figure sum for our client.

Christopher Price, Solicitor in the Medical Negligence Team who led the case (pictured), commented:

“I am extremely pleased to have achieved a settlement in this case. It was complex, particularly due to the lack of medical records and the Defendant’s conduct. I’m delighted for the client, who has gone through so much throughout the life of this claim. I wish her all the best for the future, and I am pleased that she now has the means to pay for any further treatment she might require.”

Our client commented as follows:

“From the moment I reached out, my solicitor handled the situation with professionalism, care, and clear communication. They were incredibly thorough, explaining each step of the process and ensuring I felt supported and informed at all times. 

What truly stood out was their persistence and attention to detail. They didn’t just treat my case as another file, they treated it with genuine concern and commitment. Thanks to their expertise and negotiation skills, we achieved a fair settlement that reflected the damage and inconvenience I had suffered.

I’m so grateful for their work, and I would highly recommend them to anyone facing a similar situation. In what was a very stressful period, they were a source of reassurance, justice, and closure”

Contact Us

If you have any questions about this case or would like to speak with one of our specialist personal injury and medical negligence solicitors, please email online.enquiries@la-law.com or call 0344 967 0791.