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Our consumer credit advice solicitors are able to deliver legal and support services, tailored to the individual needs of our clients.

We pride ourselves in our ability to learn and understand the business of our clients, providing fully effective legal support to our clients, without the need to instruct multiple partner firms.

Our legal experts across the firm can provide corporate and commercial advice.

We work closely with trade organisations to ensure that best industry practices are followed.  We are able to deliver regulatory updates and bespoke training to our clients.

We understand the need for rigorous compliance measures and clients can be comforted by the advice that we can provide, and the measures that we have in place.

How can our consumer credit advice solicitors help?

We are able to offer bespoke services, tailored to individual client needs:

Agreement/Contract Drafting & Review

Our team of skilled contract solicitors are available to review your contractual documentation and to provide advice to ensure that your documents are legally binding and enforceable. The team will speak with you to understand your business requirements and will recommend what documentation you should be considering.

Together with the support of our Corporate Team, we can help you with account application forms, credit/loan agreements, supply/service contracts, terms and conditions, personal/corporate guarantees, confidentiality agreements.

Our charges will depend on the complexity of the drafting but in some instances, we may be able to offer a fixed fee.

Terms & Conditions Draft & Review Service

Ensuring that your terms and conditions for the supply of goods and/or services are sufficient to protect your business, is critical.  The terms need to be well drafted and enforceable.  You will need to be sure that the terms are fair, unambiguous and compliant with all legal & regulatory requirements.  Inadequate or poorly worded terms may not be enforceable and the lack of well worded terms could be very costly to your business.

We will conduct a bespoke review of any existing terms and provide you with detailed advice as to our recommendations for amendment.

Our charges will depend on the complexity of the review/drafting but in many instances, we may be able to offer a fixed fee.

Regulatory Advice

Keeping up to date with regulations is paramount to firms remaining compliant.  Dealing with regulatory change can be a serious burden for businesses.

Our team can help you understand what regulatory change means for your business, to establish the effects, and to ensure that you respond appropriately.

Our skilled lawyers can provide advice on regulatory change, and can assist with drafting and reviewing compliance policies and processes.

Our advice will be bespoke to your business sector and regulatory obligations.  Fixed fees may be agreeable.

Bespoke Training

Successful recoveries are not just reliant on the litigation services that we provide.  Successful recoveries are driven from the root and it is paramount that good collection practices are in place at the outset.

Our highly skilled team are able to provide bespoke training on regulation and the law, as well as practicalities in the collection, legal and recovery processes.  We will work with you to deliver a training package which meets your business needs, to ensure that your team understand the legal process and your business strategies, ultimately ensuring that efficiencies are motivated and collections maximised.

Training can be delivered remotely or onsite at our/your offices.  The team are also available to answer individual questions by telephone.

In addition, we deliver seminars throughout the year on breaking regulations and key industry/regulatory areas.

Reporting/MI

We understand how important it is for our clients to see not only recovery rates, but the full data of a collections and legal process.

The Litigation & Recoveries Team operate a custom-built case management system.  Our reporting capabilities and management solutions are extensive.

Access to comprehensive data and effective analysis of that data, greatly enhances portfolio assessment and performance.

Our reports are easy to read in a format that allows data to be reviewed consistently.  Our reports assist clients with portfolio stratification and provide precise data for budget and expenditure control.

We can report to you weekly, monthly or at agreed frequencies.

The data that we provide forms part of our legal services.  There are no additional charges for the reports that we offer.

Compliance & Auditing

We understand how important regulatory and business compliance is to our clients.

The Litigation & Recoveries Team follows a robust quality assurance procedure. The processes are designed to ensure that all work is conducted to the highest standard.

Managing quality assurance ensures processes are performed rigorously and comprehensively to maintain both the reputation of our business and that of our clients.

We have adopted the three lines of defence model.

Our Working with Third Party Agents Policy ensures that our partner firms adhere to collection methods that are compliant and fair to all customers.

Call & file reviews are completed by our in-house compliance team monthly.

We are able to facilitate onsite and remote access to our clients for auditing purposes.

How does it work / what is the process?

We will discuss individual business requirements with you.

How long does it take?

We pride ourselves in building lasting relationships with our clients.

Frequently Asked Questions

Yes, we are.  We are regulated by the Solicitors Regulation Authority.  We are also accredited by Lexcel and strive to the standards of ISO27001.

Yes, fixed fees can be discussed.

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